Returns & Exchanges
We want you to love your hand care experience; however, if you are not completely satisfied with your purchase, you may return or exchange eligible products within 30 days of delivery. Please ensure items are in their original packaging and gently used or unopened to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your Crabtree & Evelyn products in their original box or a sturdy mailing container, ensuring the caps are tightened to prevent leaks.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing